Frequently Asked Questions

Find answers to common questions about our personalized storybooks.


A personalized storybook is a unique children's book where your child is the main character. We use AI to generate a custom story and illustrations featuring your child's name, appearance, and preferences. The result is a beautifully printed hardcover book that makes your little one the hero of their own adventure.

You choose a story theme, then personalize the main character. You can either select characteristics like hair color, skin tone, and gender, or upload a photo of your child. Our AI will create a story and illustrations that feature your child as the protagonist throughout the entire book.

Yes! You can upload a photo (JPG or PNG, max 5MB) when customizing your story. Our system analyzes the image to create a character that looks like your child. The character will appear on the cover and throughout all the story illustrations. If you prefer not to upload a photo, you can use the manual options (hair color, skin tone, gender) instead.

Delivery times vary by location and shipping method. Standard shipping typically takes 7-10 business days for international orders and 2-4 business days within the Netherlands. Expedited and express options are available at checkout for faster delivery. You'll receive a tracking number once your book ships.

Because each storybook is personalized and printed specifically for you, we cannot accept returns or exchanges. However, if your book arrives damaged or there's an error in the personalization, please contact us within 7 days of delivery and we'll make it right. We want you to love your storybook!

If you need to make changes, contact us as soon as possible. We start printing shortly after your order is placed, so we may not be able to modify orders that have already entered production. For cancellations before printing begins, we'll process a full refund. Reach out through our contact page with your order details.

Our books are printed with premium quality materials. Each book features a durable hardcover binding, full-color illustrations on high-quality paper, and professional printing. We work with trusted printing partners to ensure your storybook is something you'll treasure for years.

We're here to help! Visit our Contact page to send us a message. We typically respond within 24-48 hours on business days. For order status, tracking, customization questions, or any other support, we're happy to assist. Include your order ID or email when reaching out for faster service.


Still have questions?

We'd love to hear from you. Our team is here to help with any questions about creating your personalized storybook.

Contact Us